Stage 08 · Focus recommendation
Multi-channel inbox for sellers under 200 orders/month.
Three of nine competitors are moving toward checkout and away from messaging. The complaint themes cluster on channel-switching, not catalog. Zendesk's per-resolution pricing prices out this exact band — 41 complaints reference cost at low volume.
Strongest case against
Bikko shipped WhatsApp Catalog sync six weeks ago and is the only competitor still investing in messaging. If they ship an inbox next, the wedge closes. What would have to be true: their hiring stays on messaging, not payments.